Our Approach to Customer Satisfaction
At Ruguen.com, customer satisfaction is our top priority. We offer a comprehensive support system to provide the best possible service to both buyers and sellers on our platform.
Support Channels
1. In-Platform Support System
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Communication Module: Registered members can log in and send direct messages via the platform.
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Ticket System: For detailed or complex issues, users can create a support ticket.
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FAQ (Frequently Asked Questions): Find answers to the most common questions quickly.
2. Direct Contact
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Email: uguraltunbas@ruguen.com
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Phone: +382 67 021 683
Support Services
For Buyers:
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Order tracking and status updates
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Return and exchange processes
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Payment and invoicing issues
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Product quality and seller reviews
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Account management and security
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Information on campaigns and discounts
For Sellers:
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Assistance with store setup and management
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Product listing and category approvals
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Commission calculations and payments
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Sales reports and performance analytics
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Marketing tools and promotions
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Technical troubleshooting and solutions
Response Times
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Critical/Urgent Issues: Within 24 hours
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General Inquiries: Within 48 hours
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Technical/Complex Issues: Within 72 hours
Multilingual Support
Our customer service is available in the following languages:
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Turkish
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English
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Russian
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Montenegrin
Our Quality Standards
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Professional and respectful communication
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Fast and effective, solution-oriented approach
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Follow-up and feedback tracking system
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Continuous improvement and development
Complaint Management
In case of dissatisfaction:
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Submit your initial complaint through the platform
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We begin the evaluation process within 48 hours
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We propose a solution and await your approval
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After implementation, we follow up on your satisfaction
Feedback & Suggestions
Your feedback matters! Help us improve our service quality by sharing your thoughts and suggestions via the platform or our direct contact channels.