Terms of use

Ruguen.com Terms of Use

Last Updated: March 2025

These Terms of Use apply to the website www.ruguen.com and all related services provided by DOO "RUGUEN" PODGORICA ("Company", "We", "Us", "Ruguen.com").

1. GENERAL PROVISIONS

1.1 Acceptance of Terms
By using the Ruguen.com platform, you agree to these Terms of Use. If you do not agree, please refrain from using our platform.

1.2 Modifications to Terms
We may update these Terms at any time. Changes become effective upon being published on the platform.

1.3 Definitions

Platform: Ruguen.com website and all related services
User: Any individual using the platform
Seller: Users who open stores and sell products
Buyer: Users who purchase products
Content: All text, visuals, and other materials on the platform

2. ACCOUNT CREATION & MANAGEMENT

2.1 Age Requirement
You must be at least 18 years old to use our platform.

2.2 Account Information

You must provide accurate and up-to-date information
You are responsible for maintaining your account security
You must not share your password with others

2.3 Account Suspension/Termination
We reserve the right to suspend or terminate your account if these terms are violated.

3. SELLER RULES

3.1 Store Setup Requirements

You must be over 18 years old
Provide accurate identification and valid contact information
Submit legal business documentation if required

3.2 Store Approval Process

Applications are reviewed within 1–3 business days
All products and categories require approval
Applications not meeting our quality standards may be rejected

3.3 Prohibited Products & Services
The following are strictly prohibited:

Illegal goods and services
Drugs and harmful substances
Weapons, ammunition, explosives
Counterfeit or fake products
Copyright-infringing content
Pornographic or obscene material
Fraudulent listings
Human or animal trafficking
Stolen items
Unauthorized medical devices

3.4 Product Listing Guidelines

Descriptions must be accurate and complete
Use high-quality product images
Pricing must be clear and transparent
Stock levels must be kept up to date

4. BUYER RULES

4.1 Placing Orders

Provide accurate delivery information
You are responsible for securing your payment details
Placing an order constitutes acceptance of the seller’s terms

4.2 Payment Terms

All payments are processed through our secure infrastructure
Credit card details are encrypted and stored securely
You may retry failed payments

5. COMMISSIONS & PAYMENTS

5.1 Commission Rates

Commission rates may vary by seller
Rates are clearly shown in the seller panel
Commission calculations are fully transparent

5.2 Seller Payments

Payouts are made regularly (weekly/monthly)
Payment schedules are available in the seller panel
Tax deductions are made in accordance with applicable laws

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Platform Content
All content on Ruguen.com is protected by copyright. Unauthorized use is prohibited.

6.2 User Content

You must own the rights to all content you upload
You are fully responsible for any copyright violations
We reserve the right to remove your content if necessary

7. PRIVACY & DATA PROTECTION

We comply with GDPR and local data protection laws to protect your personal information. For details, please refer to our [Privacy Policy].

8. LIMITATION OF LIABILITY

8.1 Platform Responsibility

We act as an intermediary and are not a party to buyer-seller transactions
Sellers are responsible for product quality and delivery
We strive to resolve technical issues within a reasonable timeframe

8.2 User Responsibility

You must comply with platform rules
You are responsible for avoiding harm to other users
You are liable for any illegal activities you engage in

9. DISPUTE RESOLUTION

9.1 Negotiation First
All disputes should first be resolved through mutual negotiation.

9.2 Jurisdiction
Unresolved disputes will be handled by the competent courts of Montenegro.

9.3 Governing Law
These Terms are governed by the laws of Montenegro.

10. MISCELLANEOUS

10.1 Enforcement
These terms become effective once you create an account.

10.2 Severability
If any provision is found to be invalid, the remaining provisions shall remain in full force.

10.3 Contact
For any questions, please contact: uguraltunbas@ruguen.com