Payment Policy

Ruguen.com Payment Policy
Last Updated: March 2025

This payment policy outlines the rules and conditions applicable to all payment transactions conducted on the Ruguen.com platform.

1. GENERAL PAYMENT PRINCIPLES

1.1 Payment Security

All payments are protected with 256-bit SSL encryption
Secure infrastructure certified with PCI DSS
Dual-factor authentication via 3D Secure protocol
Fraud detection system to prevent fraudulent transactions

1.2 Payment Processing

Instant payment confirmation system
24/7 uninterrupted payment service
Automatic invoice generation
Real-time transaction tracking

2. ACCEPTED PAYMENT METHODS

2.1 Credit and Debit Cards

Visa: All Visa cards accepted
MasterCard: All MasterCard cards accepted
Debit Cards: Visa and MasterCard debit cards supported
Virtual Cards: Compatible with online shopping

2.2 Supported Currencies

Euro (EUR) – Primary currency
Turkish Lira (TRY)
US Dollar (USD)
British Pound (GBP)

2.3 Upcoming Payment Options

PayPal integration
Bank transfer option
Digital wallet solutions

3. PAYMENT PROCESS DETAILS

3.1 Payment Confirmation Flow

Cart confirmation and redirection to payment page
Secure card information entry
3D Secure verification (via SMS/token)
Bank authorization and transaction completion
Automatic notification to the seller

3.2 Transaction Timings

Instant Confirmation: Successful payments processed within 30 seconds
Pending: Suspicious transactions undergo manual review
Declined: Failed transactions notified instantly
Cancelled: Customer-initiated cancellations refunded within 24 hours

3.3 Transaction Limits

Minimum Amount: 5 EUR
Maximum Amount: 5,000 EUR per transaction
Daily Limit: 10,000 EUR per customer
Custom Limits: Higher limits available for corporate clients

4. FEES & COMMISSIONS

4.1 Customer Fees

Credit card processing fee: FREE
Currency conversion fees: Bank exchange rates apply
International transaction fees: Subject to bank policies

4.2 Seller Commissions

Commission rates vary per seller
Clearly stated in seller agreement
Transparent commission calculation
Auto-deducted from net sales amount

4.3 Invoicing & Tax

Prices include VAT
Automatic invoice issuance
Tax deductions based on legal regulations
Special invoicing for corporate clients

5. PAYMENT SECURITY

5.1 Card Information Security

Card numbers are encrypted and securely stored
CVV codes are never stored
Secure processing via tokenization
Regular security audits performed

5.2 Fraud Prevention

AI-powered fraud detection
Analysis of suspicious transaction patterns
Risk scoring system
Manual verification procedures

5.3 Personal Data Protection

GDPR-compliant data handling
Minimum data collection principle
Standard encryption protocols
Secure data disposal procedures

6. PAYMENT ISSUES & RESOLUTIONS

6.1 Common Payment Failures

Insufficient balance or credit limit
Incorrect card information
3D Secure verification failure
Bank security block
Technical connection issues

6.2 Troubleshooting Steps

Verify card details
Check with your bank for available limits
Confirm 3D Secure settings
Try using a different card
Contact customer support

6.3 Technical Support

24/7 payment support line
Fast support via Communication Module
Email-based support
Remote screen sharing (if required)

7. REFUNDS & RETURNS

7.1 Refund Process

Refunds are subject to seller approval
Approved refunds processed automatically
Refund to your card in 1–5 business days
Real-time tracking of refund status

7.2 Partial Refunds

Partial refunds based on product
Shipping fee refund policy applies
Commission recalculated accordingly
Automatic invoice correction

7.3 Refund Timelines

Same Day: For canceled orders
1–3 Business Days: For approved returns
5–7 Business Days: For international cards
10 Business Days: Maximum refund timeframe

8. SELLER PAYOUTS

8.1 Payment Schedules

Weekly Payouts: For small sellers
Monthly Payouts: Standard schedule
Custom Plans: For large-scale vendors
Emergency Payouts: In special cases

8.2 Payout Conditions

Payments released after successful delivery
10% reserve held for return risk
Payouts paused during dispute resolution
Tax deductions and reporting obligations

8.3 Payout Methods (for Sellers)

Bank Transfer (IBAN)
Check Dispatch (upon request)

9. LEGAL & REGULATORY COMPLIANCE

9.1 Data Protection Laws

GDPR compliance
Montenegrin data protection regulations
PCI DSS certification
ISO 27001 security standards

9.2 Financial Regulations

Anti-Money Laundering (AML) compliance
Know Your Customer (KYC) procedures
Tax reporting responsibilities
International payment regulations

9.3 Consumer Rights

14-day withdrawal (cooling-off) right
Payment security guarantee
Right to file complaints
Access to legal resolution channels

10. SPECIAL CIRCUMSTANCES

10.1 Force Majeure

Bank system outages
Internet disruptions
Natural disasters
Regulatory changes

10.2 System Maintenance

Scheduled maintenance announced in advance
Notifications provided for emergency maintenance
Alternative payment options offered
Compensation policies in place

11. CUSTOMER SUPPORT

11.1 Support Channels

Email: uguraltunbas@ruguen.com
Phone: +382 67 021 683
Platform: Communication Module
Live Chat: 24/7 support (coming soon)

11.2 Response Times

Critical Payment Issues: Within 1 hour
General Payment Inquiries: Within 24 hours
Refund Requests: Within 48 hours
Technical Issues: Within 4 hours

12. POLICY UPDATES

This payment policy may be updated in response to legal changes and technological advancements. Significant updates will be communicated to customers at least 30 days in advance.

The last update date and version can be tracked on the platform.